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TimeXtender Support Services

We offer a full helpdesk and out of hours support service to provide top quality TimeXtender support whenever, and wherever, you need it.

Our approach

We work with our clients from beginning to end, taking into consideration internal resources, level of training required as well as existing application and technical capabilities to deliver a tailored service which exceeds expectations.

End-to-end TimeXtender Support

Using remote access support, we can identify and resolve issues on the spot.

We provide an end-to-end TimeXtender support service including system administration and server monitoring services of your critical systems.

Support service

Support to suit you

We work with our clients to agree on the most appropriate level of support and assistance you need relative to the complexity of the BI model, the underlying data storage and transformation method, the integration process into the model and the extent to which the application is deployed across multiple live, test and development environments.

To provide our clients with certainty of costs, but also flexibility to adjust their TimeXtender support requirements as circumstances change, each option has a fixed quarterly fee that can be reviewed and switched to the most appropriate level each quarter. This is often useful over busy and resource demanding year end periods.


Want to know more about our TimeXtender support services?

Do you need to discuss your specific data and business intelligence requirements? Want to know what support options you have available? We would be more than happy to talk through your needs and discuss how the TouchstoneBI team can assist your company.

Simply fill out this form, and one of our expert advisors will get in touch.

BI in the Cloud

Whether you want to access your BI, EPM or any other business system, and from any remote location, Touchstone’s Private Cloud Services are available 24/7.

By installing your business software in Touchstone’s Private Cloud, users and business partners have the distinct advantage of being able to access their systems and information from anywhere, and at any time, so long as they have an internet connection.

Touchstone’s Private Cloud technology provides a cost-effective, flexible, and secure alternative to traditional in-house managed software deployment.

Find out more about TouchstoneCloud


Risk Mitigation & Compliance

We carry out offsite upgrades to ensure data integrity and minimise disruption by taking the risk out of a project upgrade. Our custom tools have been developed to analyse your data to highlight any integrity errors and/or any potential corruptions. This all helps contribute to a smooth project upgrade with no data loss or disruption.

Our business process mapping allows us to fully understand and streamline your processes, which will in turn help optimise your business and help save you time and money.

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