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TimeXtender Support Services

We take pride in offering a full helpdesk and out-of-hours  TimeXtender support service, whenever, and wherever, you need it to ensure you are getting the most from your TimeXtender implementation.  

Our approach

From project inception to completion, we work with our clients, considering their internal resources, training needs, and technical capabilities.  

We take the time to understand our clients’ existing applications, and how they are used, to ensure that the service we deliver is tailored to their business’ needs and consistently exceeds expectations.  

Comprehensive end-to-end TimeXtender Support

Utilising the efficiency of remote access support technology, our highly skilled team can quickly identify and resolve issues on the spot, ensuring a swift and seamless resolution process. 

We provide an end-to-end TimeXtender support service, including vital components such as system administration and server monitoring ensuring that the performance of your critical systems are safeguarded and optimised. 

Support service

Tailored TimeXtender Support for your business

We understand that every business is unique, which is why we work closely with our clients to determine the most appropriate level of support needed and tailor our service to match your organisation’s needs. The level of support is often relative to the complexity of the BI model, the underlying data storage and transformation method, the integration process into the model and the extent to which the application is deployed across multiple live, test and development environments. 

To provide our clients with certainty of costs, but also flexibility to adjust their TimeXtender support requirements as circumstances evolve, each support option features a fixed fee that can be reviewed quarterly. This fee can then be altered dependent on your business’ requirements to the most appropriate level. This is particularly beneficial during busy and resource demanding periods such as year-end.


Want to know more about our TimeXtender support services?

Do you need to discuss your specific data and business intelligence requirements? Want to know what TimeXtender support options you have available? We would be more than happy to talk through your needs and discuss how the TouchstoneBI team can assist your company.

Simply fill out this form, and one of our expert advisors will get in touch.

BI in the Cloud

Whether you want to access your BI, EPM or any other business system, from a remote location, Touchstone’s Private Cloud Services are at your disposal 24/7. 

By strategically deploying your business software in Touchstone’s Private Cloud gives users and business partners the distinct advantage of having seamless access to their systems and information globally, so long as they have an internet connection.  

Utilising Touchstone’s Private Cloud technology not only is cost-effective but also provides additional flexibility and security for your organisation – a superior alternative to traditional in-house managed software deployment and allows you to elevate your business’ operations.  

Find out more about TouchstoneCloud


Risk Mitigation & Compliance

In our commitment to robust risk mitigation and compliance, we go the extra mile by conducting off-site upgrades to ensure the preservation of data integrity and minimise disruptions during project upgrades. 


Our custom tools, designed to thoroughly analyse your data, pinpoint integrity errors and/or any potential corruptions. This diligent approach significantly contributes to a seamlessly executed project upgrade, safeguarding against data loss and operational disruptions. 

Our expertise in business process mapping allows us to comprehensively understand and streamline your processes. This strategic optimisation not only enhances the efficiency of your business but also results in substantial time and cost savings. 


TouchstoneBI is the specialist Business Intelligence division of Touchstone Group who are focused on transforming data into insight. We ensure that organisation’s utilise and optimise their TimeXtender implementation, ensuring that it continues to align seamlessly with their unique data management requirements.  

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